Question 1

Where do you ship from?

Accepted Answer

Our warehouse is located in Summerville, SC, U.S.A.

Question 2

Where do you ship to?

Accepted Answer

We deliver to the United States and Canada. For other countries, please contact us.

Question 3

What are the shipping costs?

Accepted Answer

We charge a flat rate of $15.00 per order, excluding promotional offers.
We have attractive  freight terms for wholesale orders, please contact us.

Question 4

What comes in a box?

Accepted Answer

Our products are all-inclusive. Depending on the model, the package will include candle wax for gears, sandpaper, rubber bands, and clear colorful step-by-step assembly instructions.

Question 5

Can I buy from ArtVenture?

Accepted Answer

We offer both wholesale  to many retailers and direct to consumer sales. Feel free to contact us by email at info@myartventure.com with any questions. Thank you

Question 6

What is the delivery time?

Accepted Answer

We usually process orders with 24 hours or less. 
Shipping time will depend on the carrier and the destination, from 3 to 5 business days

Question 7

What are the products made of?

Accepted Answer

Our products are made of plywood, and are eco-friendly and sustainable: they are recyclable and biodegradable.

Question 8

Can the products be painted?

Accepted Answer

Yes, the products can be painted, after assembly. We recommend using alcohol markers or thin water-based paints such as watercolor or gouache. Make sure not to put paint in the intricate gears and mechanism when applicable.

Question 9

Do I need any tools?

Accepted Answer

No glue required. All models have very precise laser-cut parts to ensure tight fit without glue. The boxes are all inclusive and contain all-required components, including sometimes a small wooden tool to push pieces out the plate, wax, thread, toothpicks, etc. For the more advanced models, you may need a utility knife, and tweezers - NOT INCLUDED-. Use extra cautions with the sharp blade and retract the blade fully after use.

Question 10

Are these products for children?

Accepted Answer

Our products are made for people 14 years and older because of small parts. Warning , there is a choking hazard. We recommend assembling them with the supervision of an adult when needed.

Question 11

Can the products be taken appart?

Accepted Answer

No. Even though the models are assembled without glue, we strongly discourage people to dismantle them. There is a strong risk of breaking and damages.

Question 12

What if I lose a piece during the assembly?

Accepted Answer

Almost all our models have extra pieces to replace damaged or lost parts. These are clearly indicated on the plywood boards. Contact us with any questions: We will do our utmost to support you.

FAQs

Frequently asked questions

Where do you ship from?

Where do you ship to?

What are the shipping costs?

What comes in a box?

Can I buy from ArtVenture?

What is the delivery time?

What are the products made of?

Can the products be painted?

Do I need any tools?

Are these products for children?

Can the products be taken appart?

What if I lose a piece during the assembly?

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Contact Info

Tel: +1 609 621 1133

Email: info@myartventure.com